About Us

Our prices are competitive because we have cut out the middleman - we cut the cost, not the cover - you get the best possible value for your money and the best possible protection from your travel insurance at all times.

Buying travel insurance from us could not be easier, our simple online process allows you to review our products, book online, download your policy and confirmations are emailed directly meaning last minute insurance is not a problem.

Before buying your insurance we would encourage you to read the following important information about our business.

Claims

For all claims information and contact details, please click here.

Contact us

For all queries that are not of a claims and assistance nature please contact us:
E info@rockinsurance.com
T 0844 482 0660 (Monday to Friday 8.00am to 7.00pm and Saturday 9.00am to 5.00pm)

Or write to us at:
Rock Insurance Limited
6 Magellan Terrace
Gatwick Road
Crawley
West Sussex
RH10 9PJ

We endeavour to respond to all written queries within two working days.

Your right to complain

Rock Insurance try to ensure you receive a high standard of service. However, if you are not satisfied with the service in the first instance please write to:

The Managing Director of Rock Insurance Limited at the above address.

We will do our very best to resolve any difficulty with you, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Telephone: 0845 080 1800

If you have a complaint regarding a claim then you should write to:

Customer Relations Department,
Mapfre Assistance,
Maitland House,
Warrior Square,
Southend on Sea,
Essex
SS1 2JY
Scheduled Airline Failure Claims

International Passenger Protection Limited,
IPP House,
22-26 Station Road,
West Wickham,
Kent
BR4 0PR
Telephone 0208 776 3750
or email info@ipplondon.co.uk

Who regulates Rock Insurance Limited?

Rock Insurance Services Limited are authorised and regulated by the Financial Services Authority (FSA). Their FSA authorised number is 300317 and this can be verified by checking the FSA website via the following address http://www.fsa.gov.uk/, please type in Rock Insurance or the postcode RH10 9PJ or by contacting the FSA on 0845 606 1234.

Whose products do we offer?

Rock Insurance Limited offers products from a range of insurers.

What services will we provide you with?

You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

Will you have to pay a fee for our services?

You will not have to pay a fee for our services, you will receive a quotation which will tell you about any other fees relating to any particular insurance policy.

Please click on the following link 'key facts about our business' if you would like to download a copy of this information.